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YES, I SHIP WORLDWIDE


PLEASE READ THESE TERMS OF USE ("AGREEMENT" OR "TERMS OF USE") CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY ELZEMIEKE DE TIÈGE ("I" OR "ME"). THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AT HTTP://WWW.ELZEMIEKE.COM/ (THE "SITE") AND ALL SERVICES, INFORMATION, TEXT, GRAPHICS AND ANY OTHER MATERIALS PROVIDED ON THE SITE.

By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the "user" or "you") agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, merchants, contributors of content, information and other materials or services on the Site.

WelcomeI'm Elzemieke, the creator of this mini-empire. My business also goes by the name of Eyefood & Soulcandy, which stands for joy, creativity and wholeness.

It's my goal to enrich people's lives with beautiful, whimsical, surprising and unexpected creations. I hope that my art inspires and delights you.

Quality and sustainability are important to me. I want my products to withstand the test of time whilst also being friendly to our earth's resources.

My prints are made by a local business and I try to source handmade, natural materials whenever I can. I always aim for quality over quantity, handmade over mass-produced.

When I'm not buried in paints in my little studio in Germany, I'm probably at an exhibition or an art fair. My work has been shown in England, Germany and Ireland, and I like to imagine the rest of the world waiting just around the corner...

Thank you for checking out my shop's policies. Please contact me if anything is unclear.

PaymentI accept payment through PayPal and/or with credit card. 

If you're not registered with PayPal, don't worry, you don't need to be. You can still use the service by selecting the option to pay without an account

It would be great if you could round of payment immediately after purchase. If not, no worries, but please finalize payment within 24 hours. My products simply don't like being suspended in the ether for much longer.

ShippingYou can read about my shipping policies here.

Custom Orders

Have you got an idea for a something special or a one of a kind gift? Contact me and we'll discuss it. I promise you 110% of my talent, love & dedication.

FeedbackAre you thrilled with your product? Share the love with some positive feedback. Your opinion matters and makes a difference. Your testimonials keep my art going.
Refund Policy

I aim to provide beautiful, well packaged and high quality products. I hope that you love your new print or artwork. However, if you're unhappy with your order, please contact me. I'll do my very best to make things up to you with a speedy replacement or an exchange. 

Please note that at the moment, I can only provide replacements or exchanges. This may change as my business evolves so make sure to check back regularly. Don't forget that your happiness matters to me and I'll try whatever I can to make sure that your needs are met.

Loss or Damage

In the rare event that your package is damaged in transit, please make a photo of the parcel before opening it. Contact me as soon as possible with the photo and any other documentation or details. This will help me make a claim against the carrier's insurers. Please don't return the goods without contacting me first, as this may incur unnecessary costs. 

If you've waited for 4 weeks and your parcel still hasn't arrived, get in touch. I will try to replace or exchange any lost or damaged items whenever possible.

AccuracyWhilst every effort is made to ensure that the colors displayed are true to life, slight variations in the actual goods can occur. Please also note that monitors may display different variations in color. Please appreciate that this is beyond my control.

PressWould you like to feature my work on your blog, your website or in your magazine? I'd be humbled and overjoyed! Show how kind you are by referencing my work properly and please don't forget to provide a link to my website. Let me know about it and I'll give your piece an extra shout-out online.

Privacy

In respect of your privacy, I will not sell or disclose your personal information to third parties without your explicit consent.

I may collect and store personal or other information that you voluntarily supply to me while using the Site (for instance, when signing up to the newsletter or leaving a comment on my blog). I'll only contact you if you've specifically requested that I do so, or in the event that you've signed up to receive my free newsletter, or purchased one of my products.

LiabilityIn no event shall I or anybody else contributing to the Site be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Site, it's services, or this agreement, including without limitation, lost profits, bodily injury, emotional distress, or any special, incidental or consequential damages.

My total liability for any claim howsoever arising shall not exceed the price of the goods supplied by me to the customer.

CopyrightAll content appearing on this website is ownership of Elzemieke De Tiège. By using the site, you agree not to reproduce, distribute or copy the content without permission of the owner. Any crossing of this policy is considered a violation of copyright law.

Disclaimer

My terms and policies may change at any time at my discretion. If I should introduce any changes, you'll be able to view them on this page.

If you have any questions or concerns regarding my policies, please direct them to: info@elzemieke.com. I'll try to get back to you within 48 hours of receiving your message.

Business HoursBusiness hours fun from Monday to Friday, 09:00 - 17:00. I will notify you in case of absence or holidays for a period longer than 1 week.

Business Address

Elzemieke De Tiège
Wilramstrasse 9
81669 München
Germany

info@elzemieke.com
www.elzemieke.com

 

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